LaptopBatteryNet Warranty Policy
Effective Date: 2024.12.1
LaptopBatteryNet are committed to ensuring the quality and reliability of our products. All of our products are covered by a 1-year warranty from the date of manufacture, providing peace of mind for our business customers. This warranty covers any product functionality issues that may arise under normal use, as described below.
1. Warranty Coverage
The 1-year warranty is valid from the date of manufacture (as indicated on the product or packaging) and covers functional issues with the product. This includes defects in materials or workmanship that affect the normal operation of the product. Our warranty is limited to the repair or replacement of defective products.
The following issues are covered under the warranty:
Product malfunctions or defects due to manufacturing errors
Failure of the product to perform as described in product specifications
2. Exclusions from Warranty Coverage
The warranty does not cover the following:
Damages caused by misuse, abuse, improper installation, or improper handling.
Damage resulting from accidents, unauthorized modifications, or alterations.
Wear and tear that occurs naturally with usage over time.
Products that have been used in environments for which they were not designed.
Cosmetic damages that do not affect product functionality (e.g., scratches, dents).
3. Warranty Process
To initiate a warranty claim, please follow these steps:
Contact Us: Notify our customer service team at [Insert email address] or [Insert phone number] within 1 year from the date of manufacture. Be sure to include your order number, a description of the issue, and any relevant photos or videos that help identify the problem.
Product Assessment: Our team will review the information and determine whether the issue is covered under warranty. If the issue qualifies, we will proceed with the next steps.
Replacement or Repair:
Replacement: If the product is found to be defective, we will provide a brand-new replacement of the same model. The replacement will be shipped with your next order.
Repair: In some cases, we may offer repair services instead of a replacement, depending on the nature of the defect.
4. Returning Warranty Goods
If the quantity of warranty goods reaches a certain level, we may require you to return the defective products to us for further assessment. The return process will include the following steps:
Return Authorization: You will need to contact us for return authorization before sending the products back. An RMA (Return Merchandise Authorization) number will be issued to you. Please ensure that the RMA number is clearly visible on the return package.
Return Shipping Costs: The buyer is responsible for the shipping costs associated with returning warranty goods to our Hong Kong warehouse. We recommend using a trackable shipping method to ensure that the return package is received safely.
Customs Clearance: While the buyer is responsible for the return shipping costs, LaptopBatteryNet will cover the customs clearance fees and tariffs associated with the return shipment. Please ensure that the necessary paperwork is completed accurately to avoid delays.
Inspection and Processing: Once we receive the returned goods, our team will inspect them to verify the warranty claim. If the goods are found to be defective, we will send out the replacement or issue a refund as appropriate. Please allow up to 3 business days for processing once the goods are received.
5. Product Handling and Storage
Please keep all warranty goods together and handle them with care. This will help ensure that the returned products are in good condition and can be processed smoothly. In the event of a warranty claim, we may ask for additional information about the product’s condition, usage, and any other relevant details.
6. Limitations of Liability
Our liability under this warranty is limited to the repair or replacement of defective products. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products, including loss of revenue, profit, or business opportunities.
7. Changes to the Warranty Policy
LaptopBatteryNet reserves the right to update or modify this warranty policy at any time. Any changes will be posted on this page with an updated effective date. Please check this page regularly to stay informed about any updates to the policy.
8. Contact Us
If you have any questions or need to initiate a warranty claim, please contact our customer support team at:
LaptopBatteryNet
WhatsApp: (+86) 18976090760
Email: sales@laptopbatterynet.com
